Q: What about Splose and Halaxy integrations?

Both are live. Splose : patient and appointment sync Halaxy : patient and appointment sync that updates automatically as bookings change Same principle as Cliniko. Keep your scheduler where it is. Continua adds the clinical layer on top.

Question 1

What is Continua and what problem does it solve?

Accepted Answer

Continua is a platform for Australian allied health practitioners. Patients use a free app to log how they're going between visits: symptoms, mood, food, sleep, environment, exercise, and standard outcome measures.

You get the clinical side: AI-drafted notes from your sessions, a clear picture of what's changed since the last visit, and ready-to-go reports for NDIS, GPs, and discharge.

The point is simple: less time on paperwork, more time with patients, and never walk into a session blind.

Question 2

How is Continua different from Cliniko, Splose, or Halaxy?

Accepted Answer

Cliniko, Splose, and Halaxy are practice management systems. They handle scheduling, billing, and online booking, and most allied health practices already use one of them. We don't replace them.

Continua handles the clinical side they don't:

A free patient app with body mapping, symptom tracking, and standard outcome measures
A clear view of what's changed for each patient between visits
AI-drafted notes from your sessions
NDIS Progress Reports built from what your patient actually did, not what you remember
Real progress tracking on outcome measures like PHQ-9 and DASS-21

We sync with Cliniko, Splose, and Halaxy. You keep your scheduler. We add the clinical layer on top.

Question 3

How is Continua different from Heidi, Lyrebird, or other AI scribes?

Accepted Answer

AI scribes record the session and write a note. That's one part of Continua, not the whole thing.

Continua's notes already know your patient. The draft pulls in the last few months of how they've been going, their active goals, and recent symptoms, so you're editing something contextual rather than a generic transcript.

Around the note you also get the free patient app, between-visit tracking, NDIS reports, and sync with Cliniko, Splose, or Halaxy. If you're already happy with a stand-alone AI scribe, Continua doesn't fight it. It adds everything that should sit around the note.

Question 4

How do AI clinical notes actually work?

Accepted Answer

Record your video session, upload audio, or drop in a meeting recording. Continua writes a structured note for you, pre-loaded with the patient's recent history, active goals, and how their outcome measures have been moving.

It's not a generic transcript summary. It's a draft that already has the context, so editing is fast.

Every note moves through review and sign-off before it enters the clinical record. You're always in the loop.

Question 5

What is the Trends Engine and what data does it analyse?

Accepted Answer

Patients log a lot of small things between visits: symptoms, sleep, food, mood, environment, exercise, and standard outcome measures.

The Trends Engine watches all of it and pulls out the patterns you'd want to know about. Improvements you can point to, dips you'd want to ask about, possible triggers, and changes that are big enough to matter.

The summary is ready about two hours before each appointment, so you walk in with the picture instead of building it from memory.

Question 6

Can Continua generate NDIS Progress Reports?

Accepted Answer

Yes. NDIS Progress Reports are built in.

They pull straight from what your patient actually did between visits: hours engaged, sessions attended, exercises completed, and how their outcome measures have moved over time. Plan-review-ready evidence in minutes, not weekends.

Other report types include Comprehensive, GP Letter, Discharge Summary, and Condition-Specific. They all draw from the same patient data, so the story stays consistent across formats.

Question 7

How does the Cliniko integration work?

Accepted Answer

Two-way sync. Continua imports patients, practitioners, appointments, and time-off blocks from Cliniko, and pushes Continua-created time-off back to Cliniko.

Setup takes about three minutes. Your scheduling and billing stay in Cliniko, and clinical intelligence layers on top.

More details on the Cliniko integration page.

Question 8

What about Splose and Halaxy integrations?

Accepted Answer

Both are live.

Splose: patient and appointment sync
Halaxy: patient and appointment sync that updates automatically as bookings change

Same principle as Cliniko. Keep your scheduler where it is. Continua adds the clinical layer on top.

Question 9

Can Continua talk to my hospital or EHR system?

Accepted Answer

Yes. Continua speaks the standard healthcare data format that hospital and electronic record systems use, so connecting to your hospital's records is straightforward where IT has set up the link.

If you're scoping a hospital or multi-clinic rollout, book a demo and we'll talk through what your environment needs.

Question 10

Is Continua built for my discipline?

Accepted Answer

Yes for allied health. Each discipline gets the relevant tools:

Physiotherapy: body mapping, exercise programs, pain tracking
Psychology: standard outcome measures (PHQ-9, GAD-7, K10, DASS-21), mood and stress journals, AI session notes
Occupational Therapy: care plan management, AHA supervision, NDIS reporting
Speech Pathology: practice recordings, parent-friendly summaries, paediatric workflows. See our speech pathology page for the full picture.
Exercise Physiology: home program delivery, between-visit tracking, wearable data
Dietetics: food journaling, trigger spotting, environmental tracking

Any NDIS-registered allied health practice benefits from the built-in NDIS Progress Reports.

Question 11

Can my AHAs and therapy assistants use Continua?

Accepted Answer

Yes. Continua is built around clinician supervision of AHAs and other team members.

Starter plan: 1 AHA seat
Growth plan: 2 AHA seats
Practice plan: custom for larger teams

You control what each team member can see, what they can edit, and what needs your sign-off before it enters the clinical record. Receptionists, admin staff, and billing roles are also supported.

Question 12

Does Continua require AHPRA verification?

Accepted Answer

Yes. Practitioner accounts are verified against AHPRA (or your relevant professional body) at onboarding.

Licensed practitioners are the account holders. AHAs, support workers, and admin staff are added under the verified practice account, each with their own access level.

Question 13

Is the patient app really free?

Accepted Answer

Yes, always free for patients.

Download Continua on iOS or Android at no cost. Symptom tracking, body mapping, mood journaling, food and environmental triggers, outcome questionnaires, and the home programs your clinician sets are all included for every patient your practice invites.

Practitioners pay the monthly subscription. Patients never do.

Question 14

Do I control what my clinician sees?

Accepted Answer

Yes. Connecting to a clinician requires a confirmed booking, so the link is always something you have explicitly agreed to.

You can disconnect at any time in your settings to stop new data sharing. How past data is handled follows the Australian Privacy Principles and your clinician's record-keeping policy.

Question 15

Should I use Continua in a medical emergency?

Accepted Answer

No. If you have urgent symptoms, call Triple Zero (000) in Australia or your local emergency services immediately.

Continua is for ongoing care between appointments, not for emergency or acute care decisions. The patient app is a tool to help you and your clinician work together, not a replacement for clinical assessment.

Question 16

Can I export or delete my data?

Accepted Answer

Yes. Request data export or account deletion via the Contact Us form.

Requests are handled in line with the Australian Privacy Principles and your clinician's record-keeping obligations. Some clinical records may be retained for the period required by healthcare regulation, even after your personal account is closed.

Question 17

Is the patient app on iOS and Android?

Accepted Answer

Yes. Continua is on both the App Store and Google Play. The mobile apps support the last two major iOS and Android releases.

The clinician portal is a web app that works in the latest two versions of Chrome, Safari, and Edge.

Question 18

How do researchers get access to de-identified data?

Accepted Answer

Researchers studying chronic conditions, digital therapeutics, or patient engagement can apply for early access.

All research data is de-identified and governed by ethics-approved data sharing agreements. Apply via the Contact Us form selecting Researcher Early Access, and we will work through scope, ethics review, and data governance with you.

Question 19

How much does Continua cost?

Accepted Answer

Plans start at $149 per month per practitioner (Starter), with most clinicians on the Growth plan at $399 per month. Annual billing saves about 17%.

The patient app is always free. Higher-volume and multi-clinician practices have custom pricing.

See the full pricing page for the breakdown, or book a demo if you run a high-volume or multi-clinician practice.

Question 20

How does billing work? Annual vs monthly?

Accepted Answer

Per-practitioner monthly subscription, charged in AUD. Choose monthly or annual billing.

Annual billing saves about 17% (around two months free). The Practice plan is custom-priced for high-volume and multi-clinician needs.

Question 21

Can I cancel any time?

Accepted Answer

Yes.

Monthly plans cancel at the end of the current billing period.
Annual plans cancel at the end of the annual term.

No lock-in beyond your current period. Your data is exportable on request before account closure.

Question 22

What is longitudinal report and patient/outcome tracking?

Accepted Answer

Longitudinal tracking follows the same patient across many sessions and reporting cycles. You see whether the clinical picture, outcomes, and reports are genuinely changing over time, not whether today's single snapshot looks different from one in the past.

Available on Growth and Practice plans.

Question 23

What is cross-domain analysis?

Accepted Answer

Cross-domain analysis connects patient-reported data across categories (symptoms, mood, sleep, food, environment) instead of looking at each in isolation. It surfaces relationships a single domain alone would miss, like the link between a patient's environmental exposure and their symptom severity.

The Starter plan includes per-domain trends. Growth and Practice unlock the cross-domain layer.

Question 24

What are AI credits and what do they cover?

Accepted Answer

AI credits are the unit Continua uses to meter the heavier AI workloads on the platform. They cover things like report generation, video and audio analysis, document analysis, and the trends engine.

Lighter day-to-day actions (PROM scoring, basic chat, the Living Patient Profile, smart-form auto-fill) don't draw on credits. The included monthly allowance is sized so that most clinical work fits comfortably inside it.

If you happen to need more in a given month, additional credits can be topped up on demand. Top-up credits are charged at $0.20 AUD each, with no expiry.

Question 25

What is the Plan Workspace?

Accepted Answer

The Plan Workspace is the dedicated surface in Continua for the patient's treatment plan: goals, strategies, weekly focus areas, and precautions, with version history and AHA supervision built in.

It replaces the loose Word doc or PDF treatment plan that lives in someone's email and turns it into a versioned, supervised, NDIS-grade clinical artefact.

Question 26

What integrations does Continua support, and what does that mean?

Accepted Answer

A Practice Management System (PMS) is the software a clinic uses for the operational side of practice: bookings, demographics, billing, claiming, and reminders. The major systems in Australian allied health are Cliniko, Splose, and Halaxy.

Continua does not replace your PMS. It sits alongside as the clinical layer, and patient, appointment, and note data flow between the two automatically.

Custom integrations (EMRs, calendar, FHIR, HL7) are available on the Practice plan.

Question 27

What does advanced chat add over standard chat?

Accepted Answer

Standard chat (on Starter) is secure messaging between clinicians, AHAs, and patients.

Advanced chat (on Growth and Practice) adds two things on top: you can share any clinical event (notes, plans, PROM scores, reports, profiles) directly into the conversation, and the patient's consent is collected automatically when you do.

Question 28

Is Continua ISO 27001 certified?

Accepted Answer

Yes. Continua is ISO/IEC 27001 certified, the international standard for information security management.

Patient data is encrypted, access is role-based, and every clinical action is recorded in a tamper-resistant log. We also follow recognised standards for responsible AI use and medical software quality.

Question 29

Where is patient data stored?

Accepted Answer

In Australia. Patient data is stored in Australian data centres and stays under Australian privacy law. It never leaves the country.

It's encrypted while it moves and while it sits, and we keep secure backups so nothing's lost if something goes wrong.

Question 30

Does Continua comply with the Australian Privacy Principles and GDPR?

Accepted Answer

Yes. Continua follows the Australian Privacy Principles, is aligned with GDPR for EU patients, and aligned with HIPAA for US workflows.

In practice that means:

Patients consent to exactly what's shared, not a blanket on/off
Each team member's access is scoped to their role
Every clinical action is logged, and the log can't be rewritten after the fact
Records are kept for the period your healthcare regulations require

Question 31

How does the audit trail work?

Accepted Answer

Every clinical action (created, edited, viewed, exported) is recorded with full version history.

Notes move through Draft, then Review, then Approved, with revisions tracked along the way. Records are kept for the period your healthcare regulations require, typically up to 7 years.

Nobody, including admins, can rewrite the history after the fact.

Question 32

How do I book a demo and what happens on the call?

Accepted Answer

Use the Book a Demo button anywhere on the site.

The call is typically 30 minutes. We ask about your discipline, NDIS load, current PMS, and the biggest workflow pain points, then show you the part of Continua that fixes that specific problem. We do not do generic feature dumps.

If there is a fit, we move into onboarding and configure your practice workspace from there.

Question 33

How long does onboarding take?

Accepted Answer

Most practitioners run their first session in Continua within a week.

Starter plan: self-service with tutorials
Growth plan: 1-on-1 onboarding call
Practice plan: white-glove setup

Practice management integration with Cliniko, Splose, or Halaxy takes about three minutes once API access is granted.